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Frequently Asked Questions

Phone: 0468 905 050

 

How Do I Place An Order?
There are two ways you can reserve your luxury marquees and accessories, firstly, directly from our website.
-Simply add the products that you desire to your cart and proceed to the checkout. Please also provide a date for your party.
-Alternatively, please email info@luxurymarqueehire.com.au and include your name, email address and phone number along with details of your planned party.
Once you have placed your reservation, we will contact you directly to confirm your order and forward an invoice and deposit details.
Please note, prices exclude GST

What Deposit Do I Need?
A 50% deposit in addition to a signed copy of our terms and conditions secures your event date. The remaining balance is payable 14 days prior to your event. If your event is within 14 days,  a 100% deposit is required. 

Is A Security Bond Required?
Yes, this depends on the type and size of setup. This is required initially with the deposit. Once we receive the items back in their original condition, the security bond will be refunded via original payment method within 5 business days.

Is Delivery And Installation Included?
Yes! Our luxury marquee prices include delivery and installation within the Gold Coast region. 

How Far Will You Travel?
We love to travel and can bring our luxury marquees to any state you desire. Please enquire about our travel fees.

What Area Do I Need For Setup?
Our luxury marquees require a reasonably flat surface and an extra metre or two on either side for guy rope installation. If setting up on asphalt or concrete, please notify us as we will require weights to secure your marquee as an additional expense.

What Flooring Options Do You Suggest?
A manicured lawn will give you a nice feel underfoot, jute matting and rugs add to your ambience and an addition of a fancy timber dance floor makes it boogie!

Can You Install Inside?
Yes! We can install our marquees inside halls, corporate entryways, office space, reception areas, rooftop bars, your imagination is the limit!

Can I Hire Multiple Marquees?
Of course! Please indicate your requirements and we will advise you on the options available in our range. 

How Many People Can You Cater For?
Our latest marquee arrival, 8x14 metres of sublime luxury, has a canopied dining space for 120-130 guests or as an open plan cocktail lounge and bar setting for 240. 

What Happens If It Rains?
No problem! Our luxury marquee exteriors are all waterproof. Sidewalls can be easily added or sectioned off to protect from rain or wind. Our sidewalls are also lined with luxurious interior cotton that matches the marquee colouring. Multiple joined marquees have a roof gutter system to protect your guests from any random drips at the join. We now have clear sidewalls!

Can I Cancel My Booking?
You may cancel your booking in writing, however the following applies:
More than 30 days out, full refund plus a $50 admin fee
Less than 30 days, 50% refund of the invoice total plus a $50 admin fee
Within 7 days, 75% of the invoice total plus a $50 admin fee.
For weddings, the 50% booking deposit is non-refundable, to protect both you and us and the considerable time invested in planning.

Do I Need Sidewalls?
As we live in a subtropical climate, weather can be unpredictable. It is recommended to have sidewalls on standby to cater for these weather events. We can add these at the last minute quite easily. 

How Long Is The Hire Period For?
Depending on the size of the marquee and styling needed to create your ideal event, please enquire.

Do I Have To Hire The Furniture?
You can furnish your marquee however you like. We have chosen authentic furniture to compliment the look of the marquees however it is entirely up to you. All marquees also have the ability to hang lighting, faux plants, mirrors etc off every wall.

Can I Hire Just The Accessories?
Accessories and furniture have a minimum order of $500 plus delivery. If however you are hiring a marquee, this minimum does not apply.

What Happens If I Lose Or Damage Something? Bond
The hirer is responsible for the equipment hired and will need to protect the equipment from theft or damage at all times. A security bond is required with every hire. If repairs or replacement is necessary, you will be required to pay fair market value to reinstate the item. Accidents can happen and we still want you to feel happy about your experience.

Public vs Private Venue
If the venue is in the view or accessible to the general public, then a security guard will be required for overnight hire.  Some venues have a curfew and we may need to pack-down straight after your event, if this is the case, there may be an additional charge for after-hours pack down. Please enquire.